Shipping & Returns



Free Shipping

All items have free shipping, regardless of quantity or price, if sent to an address within the United States.

Hoot Owl Creations uses USPS and will ship to P.O. Boxes and home addresses. For customer convenience, each parcel shipped out will have a tracking number included.

All orders will be processed within 24 to 48 hours. We will send an confirmation email during that time period before the order is shipped.

If there is a problem with filling the order we will contact the customer as quickly as possible.

International shipping

Items shipped to international addresses will be taken on a case-by-case basis. If you live outside the United States, or North America, please write us at orders@hootowlcreations.com before purchasing an item so we can provide a shipping quote.

We do not want to inconvenience any international customers wishing to purchase an item. We simply want to fully inform the customer about shipping prices before any money changes hands.

Returns

Hoot Owl Creations allows for returns within 30 days after the item is delivered.

The customer must provide return postage and pay a 25 percent restocking fee.

Ship the returned items to P.O. Box 122 Silver Creek, GA 30137. If the returned item is a wire spiral or wire hoop, please use the provided dowel rod or insert to ensure the product's safety.

Damages

While we have developed methods to safely ship our products, accidents do happen.

If an item is damaged during shipping please write us at customerservice@hootowlcreations.com and provide a picture of the item. We want to make sure each customer is satisfied, so we will take care of a damaged item to the best of our ability.

That being said, please look at our page on how to care for your crocheted wire earrings before you consider the item damaged. Although the copper wire is flexible, it will maintain its shape if pulled or spun back into place.